Terms & Conditions
Booking Terms and Conditions
Worldwide Dream Holidays Limited
Last updated: November 2026
1. About Us
Worldwide Dream Holidays Limited ("WWDH", "we", "us", "our" or "the Company") is an independent accommodation booking agency specialising in luxury villa rentals, holiday homes, apartments, hotels and resorts in Barbados, the Caribbean and other international destinations.
Worldwide Dream Holidays Limited also trades under the following names and websites:
Worldwide Dream Holidays
Worldwide Dream Villas and Holidays
Worldwide Dream Villas
Barbados Dream Villas
barbadosdreamvillas.com
barbadosbeachhouses.com
sandylanevillasbarbados.com
holidayinbarbados.com
barbadosvilladeals.com
grenadadreamvillas.com
mexicodreamvillas.com
worldwidedreamislands.com
ibizadreamvillas.com
Company Details
Worldwide Dream Holidays Limited
Registered in England and Wales
Company Registration Number: 04445787
VAT Registration Number: 761 2167 44
Registered Address:
40 Knutsford Road
Row of Trees
Alderley Edge
Cheshire SK9 7SF
United Kingdom
UK Telephone: +44 (0)333 9398 246
USA/Canada: +1 347 707 1195
Barbados: +1 246 432 6307
Email: [email protected]
Website: www.worldwidedreamvillas.com
Office Hours: Monday to Friday, 9.00am to 5.30pm (UK time).
2. Our Role as Booking Agent
Worldwide Dream Holidays Limited acts as an independent booking agent on behalf of property owners, villa management companies, hotels and other accommodation providers.
Unless expressly stated otherwise, WWDH does not own, operate or directly manage the accommodation advertised on its websites.
Our role is to market accommodation, provide information, facilitate reservations, arrange bookings, collect rental payments and assist guests with their holiday arrangements.
The contract for the provision of accommodation is between the principal guest and the relevant property owner or accommodation provider, unless expressly stated otherwise.
WWDH acts as an intermediary in arranging that contract.
Collection of Rental Payments and Commission
WWDH is authorised to receive rental payments, including deposits and balance payments, from guests on behalf of the relevant property owner or accommodation provider.
WWDH is entitled to deduct its agreed commission from rental payments received before remitting the remaining balance to the relevant property owner, villa management company or accommodation provider.
Accordingly, rental payments received by WWDH will be remitted to the relevant property owner or accommodation provider net of WWDH's agreed commission, in accordance with the applicable arrangements between WWDH and that owner or provider.
Unless expressly stated otherwise, WWDH's commission is included within the agreed rental price and does not represent an additional charge to the guest.
Payment made to WWDH in accordance with the booking confirmation constitutes payment to WWDH in its authorised capacity as booking agent.
The timing of remittances to property owners or accommodation providers is governed by the applicable arrangements between WWDH and the relevant owner or provider.
3. Acceptance of These Terms and Conditions
These terms and conditions apply to accommodation bookings arranged through WWDH and its associated trading names and websites.
The principal guest making the booking must be at least 18 years old and must be a member of the travelling party unless otherwise agreed.
By submitting booking information and confirming a reservation, the principal guest confirms that they:
Have read and accepted these terms and conditions.
Are authorised to make the booking on behalf of all members of their party.
Accept responsibility for ensuring that all members of their party comply with these terms.
Agree to provide accurate booking information and comply with the payment requirements.
These terms also apply to any additional guests subsequently included in the reservation.
4. Property Descriptions and Photography
We take reasonable care to ensure that property descriptions, photographs, facilities and other information displayed on our websites are accurate at the time of publication.
Descriptions are based on inspections undertaken by or on behalf of WWDH and information supplied by property owners, villa management companies and other accommodation providers.
However, properties may be altered, refurbished or updated without prior notification to WWDH.
Furniture, furnishings, décor, landscaping, facilities and other features may therefore differ from those shown in photographs or descriptions.
We cannot guarantee that every detail will remain unchanged between publication and the date of your stay.
Where we become aware of a significant change affecting a confirmed booking, we will notify the principal guest as soon as reasonably practicable.
Certain facilities may be affected by seasonal conditions, maintenance, adverse weather, public holidays or other circumstances outside our control.
Swimming pools are not heated unless expressly stated otherwise.
Distances to beaches and other amenities are approximate, and beach conditions may vary.
Photographs are intended to provide a general impression of the accommodation and its surroundings.
5. Booking Procedure
Provisional reservations may be held for up to 48 hours, subject to availability and the requirements of the relevant property owner or accommodation provider.
A provisional reservation does not constitute a confirmed booking.
A booking is confirmed when WWDH issues written confirmation or a booking invoice following acceptance of the reservation by the relevant property owner or accommodation provider.
The booking confirmation will normally specify:
The accommodation booked.
The names and number of guests.
The dates of the reservation.
The agreed rental price.
Any applicable taxes, levies or additional charges.
The deposit required.
The balance payment date.
Any applicable property-specific conditions.
Guests should check their booking confirmation carefully and notify WWDH immediately of any inaccuracies.
WWDH cannot accept responsibility for errors that have not been brought to our attention within a reasonable time.
6. Rental Prices and Booking Fees
The rental price quoted at the time of booking will be confirmed in writing.
Prices are generally based on the maximum permitted occupancy of a villa or, in the case of hotels, the occupancy specified in the quotation.
Unless otherwise stated, the quoted rental price includes WWDH's agreed commission.
WWDH does not ordinarily charge guests an additional booking fee on top of the quoted accommodation rental price.
Any applicable government taxes, accommodation levies, service charges or other compulsory charges will be identified in the quotation or booking confirmation.
Additional services requested by guests may incur separate charges, which will be advised before arrangements are confirmed.
Where new government taxes or compulsory charges are introduced after booking, or existing charges are increased, these may be passed on to guests where permitted by law and the applicable booking terms.
7. Deposits and Balance Payments
A deposit is required to confirm a reservation.
Deposits generally range between 25% and 50% of the total rental price, depending on the property, destination and time of year.
The deposit required for a particular booking will be specified in the quotation or booking confirmation.
Deposits are normally non-refundable, subject to any expressly agreed alternative terms and applicable law.
Unless otherwise specified, the balance of the rental price is payable 10 weeks before the scheduled arrival date.
For bookings made within 10 weeks of arrival, full payment will normally be required at the time of booking.
Payment deadlines will be clearly stated on the booking confirmation.
If payment is not received by the specified due date, WWDH may, acting on behalf of the property owner or accommodation provider, cancel the reservation.
In such circumstances, the deposit may be forfeited and additional cancellation charges may apply in accordance with the relevant cancellation terms.
8. Payment Methods and Remittance to Property Owners
Payments may be made by bank transfer or selected credit cards, as advised on the booking confirmation or invoice.
We do not accept cheques.
Payments must be made using one of the methods specified by WWDH.
WWDH receives rental payments in its capacity as booking agent on behalf of the relevant property owner or accommodation provider.
WWDH is authorised to deduct its agreed commission from rental payments received and to remit the net balance to the relevant property owner or accommodation provider.
Such deductions form part of the commercial arrangements between WWDH and the relevant owner or provider and do not increase the rental price payable by the guest.
Any additional charges or deductions applicable to a particular booking will be dealt with in accordance with the relevant contractual arrangements and applicable law.
9. Financial Arrangements and Insurance
WWDH acts as an independent booking agent and collects rental payments on behalf of property owners and accommodation providers.
Rental payments are accounted for and remitted to the relevant owner or provider after deduction of WWDH's agreed commission, in accordance with the applicable agency arrangements.
WWDH maintains tour operator liability insurance, subject to the terms, conditions, exclusions and limits of the relevant policy.
Guests may also be offered the option of paying by selected credit cards.
Guests are strongly advised to arrange comprehensive travel insurance at the time of booking.
No provision in these terms limits any statutory rights or protections available to guests under applicable law.
10. Guest Occupancy
The names of all guests, including children and their ages, must be provided when requested.
Only guests included in the confirmed reservation may occupy the accommodation unless prior written approval has been obtained.
The maximum permitted occupancy must not be exceeded.
Additional visitors, gatherings, parties, weddings, receptions or other events require prior written consent from the property owner or accommodation provider.
Additional charges or security requirements may apply.
The property owner reserves the right to refuse unauthorised visitors or gatherings.
11. Villa Staff and Additional Services
The staffing arrangements at each property vary.
Some villas include daily housekeeping, while others provide a full team of staff, potentially including cooks, chefs, housekeepers, gardeners, pool attendants and security personnel.
The services included in the rental price will be specified in the relevant property description or booking confirmation.
Staff working hours vary between properties and are subject to local employment requirements and agreed working arrangements.
Guests should not assume that villa staff are available 24 hours a day.
Requests for staff to work beyond their normal hours may incur additional charges, including overtime and transportation costs.
Additional services, including private chefs, nannies, personal trainers, spa therapists and other personnel, may be arranged on request, subject to availability.
WWDH will advise guests of any additional charges where these services are arranged through us.
Where services are provided by independent third parties, the relevant service provider is responsible for delivering those services, subject to WWDH's own legal obligations.
12. Security and Damage Deposits
Many property owners require a refundable security or damage deposit.
The amount and payment arrangements will vary according to the property and will be advised before booking confirmation or in the applicable property-specific terms.
Security deposits may be payable directly to the property owner, villa manager or WWDH as booking agent.
Where a security deposit is collected by WWDH, it will be administered in accordance with the applicable booking arrangements.
The deposit may be used to cover:
Damage to the property or its contents.
Breakages or missing items.
Unpaid telephone or other usage charges.
Additional services or expenses incurred during the stay.
Other properly chargeable amounts under the booking terms.
Any deductions must be reasonably justified and supported by appropriate information.
The balance of the security deposit will be refunded in accordance with the applicable property arrangements, subject to any lawful deductions.
Guests are responsible for leaving the property and its contents in substantially the same condition as at the start of their stay, allowing for fair wear and tear.
13. Additional Services and Extras
WWDH may assist with arranging additional services, including:
Airport transfers.
Grocery deliveries.
Baby equipment.
Additional beds.
Private chefs and catering.
Additional housekeeping.
Excursions and activities.
Other concierge services.
Unless otherwise agreed, these services are charged separately from the accommodation rental price.
Some services are payable locally, while others may require advance payment.
Where WWDH arranges additional services on behalf of guests, a service or administration charge may apply.
Any such charge will be advised where applicable.
Third-party services may be subject to the provider's own terms and conditions.
14. Check-in and Check-out
Check-in and check-out times vary between properties.
As a general guide, check-in is from 3.00pm and check-out is by 10.00am.
The applicable times will be confirmed in the final arrival information.
Early check-in or late check-out may be requested but cannot be guaranteed.
Such requests are subject to availability, property owner approval and any applicable additional charges.
Guests should notify the local property representative if their arrival is delayed.
For certain European properties, arrivals after 7.00pm may require prior arrangements and may incur an additional charge.
15. Special Requests
Guests should notify WWDH of any special requirements at the time of booking or as early as reasonably possible.
We will endeavour to accommodate reasonable requests, including accessibility requirements, additional services and special arrangements.
However, requests cannot be guaranteed unless expressly confirmed in writing.
Where a request is essential to the guest's ability to use the accommodation, this should be clearly communicated before booking confirmation.
16. Travel Insurance
It is a condition of booking that the principal guest arranges suitable travel insurance for all members of the travelling party.
Insurance should provide appropriate cover for:
Medical treatment and emergencies.
Holiday cancellation and curtailment.
Travel disruption and delays.
Personal belongings.
Personal liability.
Other risks relevant to the destination and individual circumstances.
Guests are responsible for ensuring that their insurance provides adequate cover.
WWDH may request details of the relevant insurance policy where reasonably required.
WWDH is not responsible for losses arising from a guest's failure to obtain suitable insurance, except where liability cannot lawfully be excluded.
17. Passports, Visas and Health Requirements
Guests are responsible for ensuring that they hold valid passports, visas and any other documents required for travel.
Passport validity requirements vary between destinations.
Guests should check the applicable entry requirements well before departure.
Guests are also responsible for checking vaccination, health and other entry requirements.
Anyone with a medical condition or specific health concern should seek appropriate professional medical advice before travelling.
Current travel advice for British travellers is available at:
https://www.gov.uk/foreign-travel-advice
Travel health information is available at:
https://travelhealthpro.org.uk
WWDH cannot accept responsibility for losses resulting from a guest's failure to comply with applicable travel requirements, except where liability cannot lawfully be excluded.
18. Amendments Requested by Guests
Requests to amend a confirmed booking must be submitted in writing.
Any amendment is subject to availability and approval by the relevant property owner or accommodation provider.
Changes to dates, accommodation, guest numbers or other booking details may result in additional charges.
Any applicable amendment charges will be advised before the requested change is confirmed.
19. Cancellation by Guests
All cancellation requests must be submitted in writing.
Cancellation takes effect on the date written notification is received by WWDH.
Cancellation charges will apply in accordance with the terms confirmed at the time of booking.
Unless different property-specific cancellation terms have been agreed, the following standard cancellation charges apply:
| Notice before scheduled arrival | Cancellation charge |
|---|---|
| 60 days or more | Loss of deposit |
| 46–59 days | Loss of deposit plus 50% of the remaining rental balance |
| 1–45 days | 100% of the rental price |
| On the arrival date or thereafter | 100% of the rental price |
Certain villas, hotels and resorts have different cancellation policies, which will take precedence where notified and agreed at the time of booking.
Guests should refer to their travel insurance provider where cancellation arises from an insured event.
Nothing in this section excludes any refund or other remedy to which a guest is legally entitled.
20. Christmas and New Year Reservations
Reservations that include any day during the calendar week of Christmas Eve, Christmas Day, New Year's Eve or New Year's Day are classified as festive period reservations.
Unless otherwise expressly agreed in writing, festive period reservations are non-changeable, non-cancellable and non-refundable.
Where a guest cancels a festive period reservation, the full rental price remains payable, subject to applicable law.
Any alternative arrangements or exceptions must be agreed in writing.
21. Cancellation or Significant Changes by the Property Owner
Occasionally, circumstances may arise in which a property owner or accommodation provider is unable to honour a confirmed reservation.
Where WWDH becomes aware of a significant change affecting a booking, we will notify the guest as soon as reasonably practicable.
WWDH will endeavour to assist the guest and the relevant property owner or accommodation provider in identifying suitable alternative accommodation or obtaining any refund due.
Any alternative accommodation will be subject to availability and agreement.
Where an alternative property is more expensive, any additional cost will be discussed with the guest before confirmation.
The guest's legal rights and the respective responsibilities of WWDH and the accommodation provider will depend on the circumstances of the booking and applicable law.
22. Building Works and External Disturbances
Building works, roadworks, maintenance activities and other disturbances may occur near holiday accommodation.
Such activities are frequently outside the control of WWDH and the property owner.
Where we receive advance notification of significant works likely to affect a confirmed booking, we will endeavour to inform the guest promptly.
WWDH will provide reasonable assistance where significant disruption arises.
Neither WWDH nor the property owner is automatically responsible for disturbances originating outside the property, although this does not exclude any liability arising under applicable law.
23. Force Majeure
Neither WWDH nor the relevant property owner or accommodation provider will be responsible for a failure or delay in performing contractual obligations to the extent caused by extraordinary circumstances beyond their reasonable control, subject to applicable law.
Such circumstances may include:
Hurricanes, storms, floods and other natural disasters.
War, civil unrest or terrorist activity.
Fire or other major emergencies.
Government restrictions.
Industrial disputes.
Significant disruption to transport or essential infrastructure.
Other unforeseeable events beyond reasonable control.
Where such circumstances affect a booking, WWDH will endeavour to assist the guest and the relevant accommodation provider in identifying available alternatives or resolving the situation.
Any entitlement to a refund or other remedy will be determined by the applicable booking terms and law.
Guests should ensure that their travel insurance provides suitable cover for unforeseen events.
24. Complaints and Problems During Your Stay
We want guests to enjoy their holiday and will endeavour to assist where problems arise.
Any complaint or concern relating to the accommodation should be reported immediately to the local villa manager, property representative, hotel manager or other designated contact.
Guests should also notify WWDH where appropriate.
Prompt notification allows the relevant parties an opportunity to investigate and resolve the issue during the stay.
Where a complaint remains unresolved, guests should submit full details in writing to WWDH, preferably within 14 days of returning home.
WWDH will liaise with the relevant property owner, management company or accommodation provider and endeavour to assist in resolving the matter.
Failure to notify a complaint within this period will not automatically remove any statutory rights.
25. Liability of Worldwide Dream Holidays Limited
WWDH acts primarily as an independent booking agent on behalf of property owners and accommodation providers.
The accommodation itself is ordinarily supplied by the relevant property owner or accommodation provider, who is responsible for its condition, maintenance, management and the accommodation services it has agreed to provide.
WWDH is responsible for exercising reasonable care and skill in providing its own booking agency services.
WWDH is not responsible for acts or omissions of independent property owners, accommodation providers or other third parties where those acts or omissions fall outside WWDH's own contractual or legal responsibilities.
Where WWDH is legally liable for a failure in its own booking agency services, its liability will, to the extent permitted by law, be limited to the commission earned or payable to WWDH in respect of the relevant booking.
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.
Nothing in these terms affects the guest's statutory consumer rights.
26. Property Maintenance and Utilities
Property owners and accommodation providers are responsible for maintaining their properties and the facilities they provide.
Occasional breakdowns or interruptions may occur involving:
Air conditioning.
Swimming pool equipment.
Domestic appliances.
Plumbing and water supplies.
Electricity and other utilities.
Internet and telecommunications services.
Guests should report any fault promptly to the local property manager or designated representative.
WWDH will endeavour to assist by communicating with the relevant parties and facilitating appropriate action.
Responsibility for repairs and maintenance rests with the relevant property owner or accommodation provider, subject to applicable law and any specific arrangements agreed with WWDH.
27. Guest Responsibilities
Guests must treat the accommodation, its contents and surrounding areas with reasonable care.
The principal guest is responsible for the conduct of all members of the travelling party.
Guests must comply with reasonable property rules, including those relating to:
Maximum occupancy.
Noise and disturbance.
Security and safety.
Use of swimming pools and other facilities.
Smoking restrictions.
Pets.
Visitors and events.
Protection of the property and its contents.
Where guests engage in serious misconduct or breach material property rules, the property owner or accommodation provider may require them to leave, subject to applicable law.
Guests may be responsible for damage or losses caused by their negligence, misuse or breach of the booking terms.
28. Personal Belongings and Security
Guests are responsible for taking reasonable precautions to protect their personal belongings.
Where provided, safes, security systems and alarms should be used appropriately.
Guests should ensure that doors and windows are secured when leaving the property.
WWDH and property owners are not responsible for loss or theft of personal belongings except where liability arises from their own negligence or another legal obligation.
Guests are advised to obtain appropriate travel insurance covering personal possessions.
29. Events, Parties and Gatherings
Weddings, receptions, parties, large dinners and other organised gatherings are not permitted without prior written consent from the property owner or accommodation provider.
Additional event fees, staffing charges, security deposits or other conditions may apply.
Permission must be obtained before making arrangements or inviting additional guests.
30. Pets
Pets are not permitted unless the relevant property owner or accommodation provider has given prior written approval.
Where pets are permitted, additional conditions, cleaning charges or security deposits may apply.
31. Website Information and Intellectual Property
The information, photographs, descriptions and other content displayed on WWDH websites are provided for personal use in connection with holiday enquiries and reservations.
Unless otherwise stated, the copyright and other intellectual property rights in content created or owned by WWDH belong to Worldwide Dream Holidays Limited.
Content must not be reproduced, distributed or used for commercial purposes without prior written permission from the relevant rights holder.
32. Governing Law
These booking terms and conditions, insofar as they govern the booking agency services provided by Worldwide Dream Holidays Limited, are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in the guest's country of residence.
The separate accommodation contract between the guest and the relevant property owner or accommodation provider may be subject to additional terms and applicable local laws.
Nothing in these terms deprives consumers of any mandatory legal rights or protections available to them.
33. General Provisions
These terms and conditions should be read together with the booking confirmation and any property-specific conditions notified and agreed at the time of booking.
Where specific property conditions differ from the standard booking terms, the applicable property-specific provisions will take precedence to the extent permitted by law.
Any variation to a confirmed booking must be agreed in writing.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
WWDH reserves the right to update these terms and conditions from time to time.
The terms applicable to a particular booking will ordinarily be those provided or made available to the guest at the time the booking was confirmed, together with any subsequent amendments agreed by the parties.
Worldwide Dream Holidays Limited
Trading as Worldwide Dream Holidays, Worldwide Dream Villas and Barbados Dream Villas, together with its other associated trading names.
Website: www.worldwidedreamvillas.com
Email: [email protected]
UK: +44 (0)333 9398 246
Barbados: +1 246 432 6307
USA/Canada: +1 347 707 1195
Last updated: November 2026
